Help Centre & Information

This privacy policy applies between you, the User of this Website, and The Packhouse Ltd, the owner and provider of this Website. The Packhouse Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms of Use. Please read this privacy policy carefully.

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Definitions and Interpretation

In this privacy policy, the following definitions are used:

• Data: Collectively all information that you submit to The Packhouse via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

• Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

• Data Protection Laws: Applicable laws relating to the processing of personal Data, including the Data Protection Act 2018 and the UK GDPR.

• The Packhouse, we, or us: The Packhouse Ltd, a company incorporated in England and Wales with registered number 4677781 whose registered office is at Hewett's Kilns, Tongham Road, Runfold, Surrey, GU10 1PJ.

• UK and EU Cookie Law: The Privacy and Electronic Communication (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

• User or you: Any third party that accesses the Website and is not employed by The Packhouse Ltd and acting in the course of their employment.

• Website: The website that you are currently using, www.packhouse.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

• References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.

• A reference to a person includes firms, companies, government entities, trusts and partnerships.

• "Including" is understood to mean "including without limitation".

• Reference to any statutory provision includes any modification or amendment of it.

• The headings and sub-headings do not form part of this privacy policy.

Scope of this Privacy Policy

• This privacy policy applies only to the actions of The Packhouse Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

• For purposes of the applicable Data Protection Laws, The Packhouse Ltd is the "data controller". This means that The Packhouse Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

1. Name.

2. Date of birth.

3. Gender.

4. Profession.

5. Contact Information such as email addresses and telephone numbers.

6. Demographic information such as postcode, preferences, and interests

7. Financial information such as credit/debit card numbers.

8. IP address (automatically collected).

9. Web browser type and version (automatically collected).

10. Operating system (automatically collected).

11. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

 

How We Collect Data

We collect Data in the following ways:

1. Data is given to us by you.

2. Data is collected automatically.

Data Given by You

The Packhouse will collect your Data in a number of ways, for example:

1. When you contact us through the Website, by telephone, post, e-mail or any other means.

2. When you register with us and set up an account to receive our products/services.

3. When you enter a competition or promotion through a social media channel.

4. When you make payments to us, through this Website or otherwise.

5. When you elect to receive marketing communications from us.

6. When you upload Public Liability Insurance when renting a Pop-up Shop

7. When you use our services.

Data Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

1. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

2. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on our site, see the section below headed “Cookies”.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. Internal record keeping.

2. Improvement of our products/services.

3. Transmission by email of marketing materials that may be of interest to you.

4. Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customize or update the Website.

We may use your Data for the above purposes if we deem it necessary for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section “Your Rights” below).

Marketing and Consent

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft opt-in:

1. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

2. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting, for example, by checking a tick box that we provide.

3. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your Rights” below.

Legal Basis for Processing

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

1. Our employees, agents, and/or professional advisors - to be able to contact you, organize meetings, and other administrative duties.

2. Third-party service providers who provide services to us which require the processing of personal data - such as courier services to deliver your order.

3. Relevant authorities – to facilitate the detection of crime or the collection of taxes or duties.

Keeping Data Secure

We will use technical and organizational measures to safeguard your Data, for example:

1. Access to your account is controlled by a password and a user name that is unique to you.

2. We store your Data on secure servers.

3. Storage of Traders' Certificates of Public Liability Insurance 

4. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

5. How We Store Traders' Certificates

   1. All certificates are securely stored in digital format within our encrypted database, accessible only to authorized personnel.

   2. Access to traders' PL certificates is restricted to personnel with explicit authorisation and is monitored regularly to ensure compliance with our data protection standards.

   3. Duration: Traders' certificates are retained for the duration of the active trading relationship and for a period necessary to comply with legal obligations and resolve any disputes or issues.

 

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: desk@packhouse.com.

 

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

1. Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update, or delete such information.

2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

3. Right to erase – the right to request that we delete or remove your Data from our systems.

4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

5. Right to data portability – the right to request that we move, copy, or transfer your Data.

6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: privacy@packhouse.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

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Linking to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

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Changes of Business Ownership and Control

The Packhouse may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Packhouse. Data provided by Users will, where it is relevant to any part of our business, be transferred to the new owner or newly controlling party, in accordance with this privacy policy.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

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Cookies

This Website may place and access certain Cookies on your computer. The Packhouse uses Cookies to improve your experience of using the Website and to improve our range of products/services. The Packhouse has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

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All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to those Cookies. By consenting to the placing of Cookies, you are enabling The Packhouse to provide a better experience and service to you. You may deny consent to the placing of Cookies, though this may impact some functionality of the Website.

This Website may place the following types of Cookies:

• Strictly necessary cookies: Required for the operation of our website.

• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around the Website.