What event spaces do you offer?
We have three fantastic spaces available to hire at The Packhouse: The Hive, The Summerhouse, and The Shepherd's Hut. You can read more details about each space on the Space for Hire page.
How do I hire a space?
To book a session in any of our event spaces, you need to use our online Events Portal. Simply sign up as a site member using the 'Log In' button in the top right hand corner of the website.
Is there a rental contract?
Yes, whenever you make a booking through our online system, you must agree to the terms and condition of the Rental Contract.
Do I need any insurance?
If you are planning on running events for the public, such as workshops, pop-up shops, or classes, you must have Public Liability Insurance. Before you book, you need to upload a PDF/scan of this insurance via your Dashboard.
Returns & Refunds
What is your refund policy?
For items bought in-store:
Large furniture or items requiring a two man lift
Reduced or sale items
Can you carry items to my car after I have bought them?
Yes, for large items we will happily carry them into your car. Simply ask a member of the customer service team for assistance and we will be happy to help you.
Is there parking available?
Yes, we have a large car park just outside. Parking is free for all customers of both The Packhouse and Bears Restaurant. There are a couple of disabled spaces too, directly next to the pathway leading to bears.
Are you wheelchair/buggy accessible?
Unfortunately the upper levels of our 400 year old Grade II listed building are not accessible for wheelchairs or buggies. Buggies can be left by the front desk.
May I bring my dog with me into the shop?
No. We unfortunately do not accept dogs in The Packhouse. Guide dogs are more than welcome.
How do I shop at The Packhouse?
Do you offer a delivery service?
Yes, we do offer a delivery service for any quantity of items you have purchased, big or small. There is a delivery charge, which is calculated based on your postcode. Delivery time is usually around 7-10 working days. If you would like to organise a delivery, either phone us on 01252 781010 or visit us in-store and speak to a member of the customer service team.
Do you offer a valuation service?
No. We do not offer a valuation service at The Packhouse.
Do you buy antiques or furniture?
No. Unfortunately we cannot purchase any items from the public. If you are interested in becoming a trader at The Packhouse, please contact firstname.lastname@example.org with your details, business proposal and relevant photos of your stock.
How do I sign up to the newsletter?
You can sign up by clicking here. Once you have subscribed, you will receive exciting news about events here at The Packhouse before anyone else. You will also get exclusive offers and discounts as a subscriber.
Do you have a loyalty scheme?
No. At present, we do not have a formal loyalty scheme at The Packhouse. We are hoping to introduce one by the end of 2019, and we will notify our newsletter subscribers first for exclusive access before anyone else.
Can I buy a gift voucher?
Trading at The Packhouse
How do I become a trader?
How do I book a table at Bears Restaurant?
If you would like to book a table at Bears Restaurant, please call them on 01252 884089 or visit their website www.bearsrestaurant.com.