Review terms of use for Packhouse. Understand our policies regarding the use of our website, including user responsibilities, privacy, and legal information. Help Centre & Information ← Back to Help Centre ← Back to Main Site Terms of Use On this page you can find the Terms of Use of our website. There are two Terms on this page: the Terms and Conditions of Use, and the Terms and Conditions of the Sale of Goods on our website. These terms apply to your use of the website regardless of one another. If you have any questions regarding our Terms of Use, please e-mail info@packhouse.com . Last Updated: 10th August 2025 15:00 GMT+1 Terms and Conditions of Use Introduction These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and The Packhouse Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by The Packhouse Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Packhouse Limited and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. Intellectual property and acceptable use 1. All Content included on the Website, unless uploaded by Users, is the property of The Packhouse Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission 2. You may, for your own personal, non-commercial use only, do the following: a. retrieve, display and view the Content on a computer screen 3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of The Packhouse Limited. 4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website. 5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify The Packhouse Limited for all claims resulting from Content you supply. Prohibited use 6. You may not use the Website for any of the following purposes: a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner. Registration 7. You must ensure that the details provided by you on registration or at any time are correct and complete. 8. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. 9. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. 10. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights. Password and security 11. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. 12. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account. Links to other websites 13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of The Packhouse Limited or that of our affiliates. 14. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. 15. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. Privacy Policy 16. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the following: www.packhouse.com/privacy. Availability of the Website and disclaimers 17. Any online facilities, tools, services or information that The Packhouse Limited makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. The Packhouse Limited is under no obligation to update information on the Website. 18. Whilst The Packhouse Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. 19. The Packhouse Limited accepts no liability for any disruption or non-availability of the Website. 20. The Packhouse Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. Limitation of liability 21. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. 22. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. 23. To the maximum extent permitted by law, The Packhouse Limited accepts no liability for any of the following: a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; b. loss or corruption of any data, database or software; c. any special, indirect or consequential loss or damage. General 24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. 25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. 26. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. 27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. 28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. 29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 30. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. The Packhouse Limited details 31. The Packhouse Limited is a company incorporated in England and Wales with registered number 4677781 whose registered address is Hewett's Kilns, Tongham Road, Runfold, Surrey, GU10 1PJ and it operates the Website www.packhouse.com . The registered VAT number is GB812564246. You can contact The Packhouse Limited by email on info@packhouse.com . Terms and Conditions of the Sale of Goods on this website Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01252 781010. Application 1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are The Packhouse Limited a company registered in England and Wales under number 4677781 whose registered office is at Hewett's Kilns, Tongham Road, Runfold, Surrey, GU10 1PJ with email address info@packhouse.com ; telephone number 01252 781010; (the Supplier or us or we). 2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old. Interpretation 3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; 4. Contract means the legally-binding agreement between you and us for the supply of the Goods; 5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order; 6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; 7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order; 8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website; 9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website; 10. Website means our website www.packhouse.com on which the Goods are advertised. Goods 11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. 12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. 13. All Goods which appear on the Website are subject to availability. 14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes. Personal information 15. We retain and use all information strictly under the Privacy Policy. 16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this. Basis of Sale 17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay. 18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. 19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract. 20. Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time. 21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing. 22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business. Price and Payment 23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. 24. Prices and charges include VAT at the rate applicable at the time of the Order. 25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods. Delivery 26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into. 27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period. 28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract. 29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this. 30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them. 31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. 32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges. 33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them. 34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. Risk and Title 35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. 36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them. Withdrawal, returns and cancellation 37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. 38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances: a. goods that are made to your specifications or are clearly personalised; b. goods which are liable to deteriorate or expire rapidly; c. goods that have been labelled or advertised as 'As Found, 'AF', or any other marking to denote damage prior to a sale. 39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances: a. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery. Right to cancel 40. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. 41. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery. 42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form. 43. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website www.packhouse.com . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay. 44. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation in the cancellation period 45. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Deduction for Goods supplied 46. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. Timing of reimbursement 47. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than: a. 14 days after the day we receive back from you any Goods supplied, or b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods. 48. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract. 49. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Returning Goods 50. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Hewett's Kilns, Tongham Road, Runfold, Surrey, GU10 1PJ without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods. 51. For the purposes of these Cancellation Rights, these words have the following meanings: a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded; b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object. Conformity 52. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. 53. Upon delivery, the Goods will: a. be of satisfactory quality; b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and c. conform to their description. 54. It is not a failure to conform if the failure has its origin in your materials. 55. We will provide the following after-sales service: The seller will offer a delivery service, outsourced to a pre-agreed delivery company. The seller's delivery service is a door to door service only. Please see our Delivery Policy for more information. Successors and our sub-contractors 56. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will not be liable for the acts of any sub-contractors who it chooses to help perform its duties, though it will endeavour to ensure the best service possible. Circumstances beyond the control of either party 57. In the event of any failure by a party because of something beyond its reasonable control: a. the party will advise the other party as soon as reasonably practicable; and b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below. Privacy 58. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. 59. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (www.packhouse.com/privacy-policy). 60. For the purposes of these Terms and Conditions: a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. b. 'GDPR' means the UK General Data Protection Regulation. c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. 61. We are a Data Controller of the Personal Data we Process in providing Goods to you. 62. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws: a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; b. we will only Process Personal Data for the purposes identified; c. we will respect your rights in relation to your Personal Data; and d. we will implement technical and organisational measures to ensure your Personal Data is secure. 63. For any enquiries or complaints regarding data privacy, you can e-mail: info @packhouse.com. Excluding liability 64. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession. Governing law, jurisdiction and complaints 65. The Contract (including any non-contractual matters) is governed by the law of England and Wales. 66. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. 67. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days..

Shop decorative cushions and soft furnishings to elevate your home. Discover textured fabrics, eye-catching prints and cosy styles, handpicked by The Packhouse. Cushions No room is complete without the right cushions to tie the look together. At Packhouse, we offer an extensive collection of cushions in various sizes, shapes, and designs to suit any décor Decorative Cushions Decorative Add a pop of colour or a touch of elegance with our decorative cushions, available in a variety of patterns and textures. Outdoor Cushions Enhance your outdoor furniture with our weather-resistant cushions, designed to withstand the elements while providing comfort and style. Customisable Option Handmade children cushions and bunting can be customised to match your specific needs, allowing you to create a truly personalised item. Outdoor Decor Load More

Discover indoor plants, garden accessories and botanical gifts at The Packhouse, Surrey's unique shopping destination. Live Plants Bring Your Garden to Life At Packhouse, we believe that live plants are the heart of any outdoor space. Our selection of live plants includes: Lush Foliage Plants Add greenery and texture to your garden with our wide variety of foliage plants. From towering trees to delicate ferns, we have plants to suit every environment and preference. Vibrant Flowering Plants Brighten up your outdoor space with our selection of colourful flowering plants. Whether you're looking for perennial blooms or seasonal splashes of colour, our plants will add vibrancy and life to your garden. Potted Trees Discover the beauty of mini olive and eucalyptus trees, perfect for adding a touch of Mediterranean charm to your home and garden. Outdoor Living Load More

Planning a day out in Surrey? Visit The Packhouse in Farnham for independent shopping, Palm House restaurant, free parking, events and over 60 unique traders. Plan Your Visit to The Packhouse, Farnham The Packhouse is one of Surrey’s most distinctive shopping and lifestyle destinations, located on the edge of the Surrey Hills, just outside Farnham. Packhouse Events Opening Hours Open 7 days a week excluding Christmas Day, Boxing Day, New Years Day & Easter Sunday. Parking Free parking on site for all visitors. Overflow car park in adjacent field. Accessible spaces available Eat & Drink Enjoy seasonal menus in our restaurant and cafe, open 7 days a week. Booking recommended. Cashless Venue Please note: we are a cashless venue. We accept all major Credit & Debit Cards. GETTING HERE Find us in the heart of the Surrey countryside The Packhouse Hewett’s Kilns Tongham Road Runfold Farnham Surrey GU10 1PJ View our Direction Map here. Easy to Reach with Free Parking The Packhouse is easy to access by car and offers ample free parking on site, making it an ideal day out in Surrey. Eat, Drink and Relax Complete your visit with time at our café or restaurant , perfect for brunch, lunch or a relaxed break during your day out. Events, Pop-Ups and Seasonal Highlights The Packhouse hosts regular events, pop-ups and seasonal showcases throughout the year. View upcoming events and pop-ups at The Packhouse here. Accessiblity The Palm House Restaurant has accessible parking, ramp & toilet. Unfortunately the 400 year old main store building has very limited access. No Dogs Only assistance Dogs wearing identification are welcome throughout the site. Delivery Available Ask for a delivery quote from the team at the front desk. No Cash None of the businesses on our site accept cash as a form of payment. No Estimations We do not buy from members of the public or provide estimations. Frequently asked questions General Accessibility Shopping Restaurant & Dining Independent Traders Pop-up shop rental Do you have a cafe or restaurant? Yes. Packhouse has both a takeaway café and The Palm House Restaurant on site. Whether you're looking for coffee and cake, breakfast, brunch or lunch, you'll find delicious food and drinks in a relaxed countryside setting. The restaurant is popular, so booking ahead is recommended.Please book here to avoid disappointment. Open 7 days a week. Do you offer a valuation service? No. We do not offer a valuation service at The Packhouse. Are pets allowed on the premises? Unfortunately, pets are not allowed inside The Packhouse shop or Restaurant buildings. However, they are welcome in the gardens and outdoor pods. Assistance dogs are welcome throughout the site. Is there parking available? Yes, we have a large car park just outside. Parking is free for all customers of both The Packhouse and the Restaurant. There are a couple of disabled spaces too, directly next to the pathway. What facilities are available for visitors? We offer a variety of facilities including a restaurant, outdoor seating, and accessible pathways. Additionally, we have a takeaway café and ample parking space. What are The Packhouse opening hours? Packhouse is open seven days a week.Monday to Saturday: 10:00am – 5:30pmSunday & Bank Holidays:10:00am – 4:30pmThe restaurant and takeaway café have their own opening hours, so we recommend checking before your visit if you're planning to dine. Unfortunately we do not buy anything of of the public... If you are interested in becoming a trader at The Packhouse, please contact info@packhouse.com with your details, business proposal and relevant photos of your stock. Where is Packhouse located? Packhouse is located near Farnham, Surrey, making it easily accessible from Guildford, Aldershot, Fleet, Farnborough and surrounding areas. With free parking and a destination shopping experience, it's an ideal location for temporary retail and pop-up shops. Is Packhouse dog-friendly? Well-behaved dogs are welcome in many of Packhouse's outdoor areas, including the outdoor café seating. Pet dogs are not permitted in indoor areas.Registered assistance dogs are welcome throughout the site and should be identifiable with the appropriate accreditation or ID where applicable. Emotional Support Animals (ESAs) are not permitted inside the buildings, even if they are being carried. Is parking free at Packhouse? Yes. Packhouse offers plenty of free on-site parking for all visitors, including accessible parking spaces and overflow parking during busy periods. Whether you're visiting for shopping, lunch or a day out, parking is free.For some special evening events where visitor numbers are limited, we ask for a parking donation. Any parking arrangements for these events will be clearly stated when booking or promoted in advance. What events are happening at Packhouse? Packhouse hosts a variety of seasonal events, late-night shopping evenings, pop-up shops, workshops and special showcases throughout the year. From festive celebrations to independent maker events and seasonal launches, there's always something new happening. Visit our What's On page or follow us on social media to see upcoming events. Can I book a pop-up shop at Packhouse? Yes. Packhouse regularly welcomes pop-up shops and independent businesses looking to showcase their products. If you're interested in becoming part of our thriving community of independent retailers, please head to our Traders tab, or get in touch with our team to discuss current opportunities and available spaces. Where is the address of The Packhouse store? Packhouse is located at Hewett's Kilns, Tongham Road, Runfold, Farnham, Surrey, GU10 1PJ. Conveniently positioned between Guildford, Farnham and the Surrey Hills, it's an easy day out with free parking and excellent road access. What makes Packhouse different from a shopping centre? Packhouse isn't a traditional shopping centre—it's an independent shopping destination filled with character, creativity and inspiration. Instead of national chain stores, you'll discover over 60 independent businesses offering carefully curated homeware, vintage furniture, fashion, gifts, antiques, artisan products and more. Set within a beautifully restored former hop kiln in the Surrey countryside, Packhouse combines shopping, dining and seasonal events into a memorable day out that you won't find anywhere else.

Shop cushions, throws, rugs and soft furnishings to transform your home at The Packhouse, Surrey's independent shopping destination. Soft Furnishings Soft furnishings play a crucial role in enhancing the ambience of any room. At Packhouse, we offer a wide range of soft furnishings that add warmth, texture, and personality to your space: Curtains and Cushions Choose from a wide selection of fabrics, patterns, and colours to perfectly compliment your style. Rugs Our selection of rugs provides a soft touch underfoot while adding a splash of colour and texture to your floors. As well as providing a welcoming entrance to your home Throws & Blankets Add layers of comfort and style with our cosy throws and blankets, perfect for snuggling up on a chilly evening. Cushions

View the terms and conditions of hiring any of our Event Spaces at the Packhouse. Please note that in order to book an event you will need to agree to these terms. ← Back to Help Centre ← Pop-up booking page Rental Contract The Packhouse Pop up Terms and Conditions Overview (updated on 18/03/26) · Owner: Alison Hougham, trading as "The Packhouse Ltd", Hewett's Kilns, Tongham Road, Runfold, near Farnham, Surrey, GU10 1PJ ("The Packhouse"). · Trader: Refers to the person or entity renting the space. · Premises: The building and grounds known as The Packhouse at the above address. · Area: The specific outside area allocated to the Trader, known as The Pop-Up Shop, as detailed in the booking confirmation. · Term: The agreed rental period as specified in each booking. · Rent: The fee charged for each booking, as predefined online or in writing. 2. Trader Obligations 2.1 Insurance · The Trader must maintain public liability insurance with a minimum cover of £2 million, and insure all goods and stock against fire, theft, and other risks. · The Trader must provide a copy of their valid insurance certificate to the Owner prior to occupancy by uploading during the booking process online. · The Owner’s insurance does not cover the Trader’s goods, stock, or liabilities. 2.2 Liability · The Owner is not liable for any loss, theft, or damage to the Trader’s goods, nor for injury to the Trader, their staff, visitors, or customers, except for death or personal injury caused by the Owner’s negligence or fraud, or any other liability that cannot be excluded by law. · The Owner’s total liability is limited to the sum received from the Trader for the relevant booking. 2.3 Area Maintenance and Use · The Trader must keep the Area clean, tidy, and free from hazards, remove all refuse and advertising materials at the end of the Term, and return the Area in the same condition as received, allowing for fair wear and tear. · Any damage caused by the Trader must be made good at their expense. 2.4 Subletting and Occupancy · The Trader may not sublet, assign, or share the Area, nor permit more than the agreed number of persons to occupy it. 3. Booking, Cancellation, and Refunds 3.1 Booking Confirmation · A booking is confirmed upon full payment and valid public liability insurance is provided. All bookings are non refundable 3.2 Cancellation by Trader · The Trader may cancel a booking by notifying desk@packhouse.com more than 14 days in advance for a re-book. · Cancellations less than 14 days before the booking date are non-transferable. 3.3 Cancellation by Owner · The Owner may cancel a booking at their discretion if the use is not in line with business values, poses a public safety concern, booking errors or due to circumstances beyond their control (including force majeure). · In such cases, the Trader will receive a full refund or re-booking offered and the Owner will have no further liability. 3.4 Availability · Bookings are made in good faith. If the Area becomes unavailable due to circumstances beyond the Owner’s control and no suitable alternative can be offered, the Trader will receive a full refund. 3.5 Refund Process · No refunds are offered but we will offer alternative dates or spaces. 4. Safety and Compliance 4.1 Legal Compliance · The Trader must comply with all applicable laws and regulations, including health and safety, fire safety, and trading standards. 4.2 Electrical Equipment · Only PAT-tested electrical equipment may be used. Certificates must be current and available for inspection. 4.3 Prohibited Activities · The Trader must not bring hazardous, illegal, or flammable substances, portable heaters, or dangerous machinery onto the Premises. · No trading is permitted in the car park or elsewhere on the Premises except within the designated Pop-Up Shop Area. 4.4 Conduct · The Trader, their staff, and customers must not smoke or consume intoxicating substances that compromise safety. · The Trader must not cause nuisance or annoyance to the Owner, staff, or other Traders. 4.5 Vehicles · Any vehicles on site must be roadworthy and driven by licensed drivers. The Trader’s vehicle must be parked in the overflow car park for the day after unloading. 4.6 Alterations · The Trader must not alter the Area without written permission from the Owner. Any alterations must be removed, and damage made good, at the end of the Term. 5. Conduct and Removal · The Owner reserves the right to remove any Trader for damaging property, conduct detrimental to the well-being or comfort of others, or breach of contract. · In such cases, no refund will be given. · The Trader may appeal any removal decision in writing to the Owner within 48 hours. 6. Right to Alter Facilities · The Owner reserves the right to alter, change, or improve facilities at any time. · If facilities become unsuitable for the Trader’s intended purpose, the Owner will attempt to offer an alternative Area, subject to availability. · No compensation will be provided if no alternative is available, but a refund will be given for the affected booking. 7. Data Protection · Both parties agree to comply with all applicable data protection legislation (including UK GDPR) regarding any personal data exchanged under this agreement. 8. Governing Law and Jurisdiction · This agreement is governed by the laws of England and Wales. · Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 9. Acceptance By paying the rental fee, the Trader acknowledges and accepts these terms & conditions and the responsibilities and risks outlined herein.

Find inspiration for every room with vintage furniture, mirrors, lighting, home accessories and soft furnishings from independent traders in Surrey. HOME | SHOP | INTERIORS & HOME Interiors & Home Beautiful spaces begin with thoughtful details. From statement furniture and vintage finds to soft furnishings , lighting and home accessories, discover endless inspiration for every room. Plan Your Visit FURNITURE SOFT FURNISHINGS CUSHIONS LIGHTING MIRRORS HOME ACCESSORIES

Browse vintage, reclaimed and painted furniture at The Packhouse in Farnham. Discover one-of-a-kind pieces from independent furniture specialists. Furniture Welcome to the Furniture section at Packhouse, where style meets comfort in a carefully curated collection designed to elevate your living spaces. Whether you're looking to refresh a single room or transform your entire home, our selection of high-quality furniture, soft furnishings, and cushions offers something for every taste and lifestyle. Furniture Collection Discover Our Furniture Collection At Packhouse, we pride ourselves on offering a diverse range of furniture pieces that combine both functionality and aesthetics. Our collection includes: Living Room Essentials From luxurious sofas and armchairs to elegant coffee tables and TV units, find the perfect pieces to create a cosy and inviting atmosphere in your living room. Dining Room Delights Explore our dining sets, chairs, and sideboards, designed to bring people together for meals and memories. Each piece is crafted with attention to detail, ensuring both durability and style. Bedroom Bliss Create your sanctuary with our selection of beds, dressers, nightstands, and wardrobes. Our bedroom furniture is designed to provide comfort and tranquillity, helping you to unwind and recharge. Home Office & Study Whether you work from home or need a quiet space for study, our desks, chairs, and storage solutions blend productivity with style. Delivery Furniture to large to fit in your car? Just ask the Front desk to quote you for delivery. View Fashion at The Packhouse Reclaimed Furniture As well as selling new furniture, The Packhouse offers a vast and varied range of unique pieces, from reclaimed elm wood dining tables to thoughtfully repurposed items such as solid wooden doors re-crafted into display units and coat racks. Reclaimed wood is an excellent choice because it is both sustainable and durable, giving new life to materials that would otherwise go to waste. Each piece carries its own history, markings, and natural imperfections, allowing every item to have a distinctive character that you simply won’t find in new, mass-produced furniture. Visit today

Discover The Packhouse — a unique countryside destination with antiques, interiors, fashion, and two on-site dining options: The Palm House Restaurant and The Coffee House café. EAT & DRINK Nestled in the heart of the countryside, The Packhouse is more than a unique shopping destination — it’s a place to unwind, explore, and enjoy. Set within a charming 400-year-old former hop kiln, we bring together an inspiring mix of antiques, interiors, gifts, fashion, and so much more. When you’re ready for a pause, our on-site dining offers something for every appetite. The Palm House Restaurant provides a relaxed, fully serviced dining experience where booking is recommended. Enjoy everything from hearty full breakfasts and light bites to indulgent afternoon teas, all served in a beautiful, welcoming setting. For a quicker stop, The Coffee House is our takeaway refreshment café, complete with outdoor seating — perfect for drinks, snacks, and a little fresh air between browsing. Whether you’re joining us to shop, dine, or simply enjoy the atmosphere, we look forward to welcoming you to The Packhouse. The Palm House Restaurant For a stylish sit-down experience, we invite you to The Palm House Restaurant . This beautiful daytime restaurant offers a glamorous setting for breakfast, brunch, or lunch — the perfect spot for a leisurely meal with friends or family. Due to its popularity, we highly recommend booking in advance to avoid disappointment. Book online The Coffee House Takeaway Cafe For something more casual, head to The Coffee House , where you’ll find a tempting selection of takeaway refreshments including hot drinks, cakes, and light bites. You’re welcome to enjoy your treats outdoors or in one of our charming garden pods. Feel free to wander the grounds or browse the store with your drink in hand. More Information

Explore Packhouse's Gallery for a visual showcase of our exquisite antique furniture. Discover unique, timeless pieces that add charm and elegance to any space. Explore Packhouse in Pictures Discover why Packhouse has become one of Surrey's favourite independent shopping destinations. Browse photos of our beautifully restored historic building, over 60 independent shops, home interiors, fashion, antiques, seasonal displays, The Palm House Restaurant and special events. Whether you're planning your first visit or looking for inspiration, our gallery gives you a glimpse of everything waiting at Packhouse near Farnham, Guildford and the Surrey Hills. View Social Media Meet The Team GALLERY Scroll through our gallery and- or - view our live instagram feed below.

Find answers to frequently asked questions about visiting The Packhouse, including parking, accessibility, shopping, dining and trader enquiries. Help Centre & Information ← Back to Help Centre ← Back to Main Site Frequently Asked Questions Planning a visit to Packhouse? Whether you're looking for independent shopping in Surrey, somewhere to enjoy lunch near Farnham, or information about parking, accessibility, dogs or upcoming events, you'll find the answers below. If you can't find what you're looking for, our team will be happy to help. Plan Your Visit Eat & Drink FAQ's Frequently asked questions General Accessibility Shopping Restaurant & Dining Independent Traders Pop-up shop rental Do you have a cafe or restaurant? Yes. Packhouse has both a takeaway café and The Palm House Restaurant on site. Whether you're looking for coffee and cake, breakfast, brunch or lunch, you'll find delicious food and drinks in a relaxed countryside setting. The restaurant is popular, so booking ahead is recommended.Please book here to avoid disappointment. Open 7 days a week. Do you offer a valuation service? No. We do not offer a valuation service at The Packhouse. Are pets allowed on the premises? Unfortunately, pets are not allowed inside The Packhouse shop or Restaurant buildings. However, they are welcome in the gardens and outdoor pods. Assistance dogs are welcome throughout the site. Is there parking available? Yes, we have a large car park just outside. Parking is free for all customers of both The Packhouse and the Restaurant. There are a couple of disabled spaces too, directly next to the pathway. What facilities are available for visitors? We offer a variety of facilities including a restaurant, outdoor seating, and accessible pathways. Additionally, we have a takeaway café and ample parking space. What are The Packhouse opening hours? Packhouse is open seven days a week.Monday to Saturday: 10:00am – 5:30pmSunday & Bank Holidays:10:00am – 4:30pmThe restaurant and takeaway café have their own opening hours, so we recommend checking before your visit if you're planning to dine. Unfortunately we do not buy anything of of the public... If you are interested in becoming a trader at The Packhouse, please contact info@packhouse.com with your details, business proposal and relevant photos of your stock. Where is Packhouse located? Packhouse is located near Farnham, Surrey, making it easily accessible from Guildford, Aldershot, Fleet, Farnborough and surrounding areas. With free parking and a destination shopping experience, it's an ideal location for temporary retail and pop-up shops. Is Packhouse dog-friendly? Well-behaved dogs are welcome in many of Packhouse's outdoor areas, including the outdoor café seating. Pet dogs are not permitted in indoor areas.Registered assistance dogs are welcome throughout the site and should be identifiable with the appropriate accreditation or ID where applicable. Emotional Support Animals (ESAs) are not permitted inside the buildings, even if they are being carried. Is parking free at Packhouse? Yes. Packhouse offers plenty of free on-site parking for all visitors, including accessible parking spaces and overflow parking during busy periods. Whether you're visiting for shopping, lunch or a day out, parking is free.For some special evening events where visitor numbers are limited, we ask for a parking donation. Any parking arrangements for these events will be clearly stated when booking or promoted in advance. What events are happening at Packhouse? Packhouse hosts a variety of seasonal events, late-night shopping evenings, pop-up shops, workshops and special showcases throughout the year. From festive celebrations to independent maker events and seasonal launches, there's always something new happening. Visit our What's On page or follow us on social media to see upcoming events. Can I book a pop-up shop at Packhouse? Yes. Packhouse regularly welcomes pop-up shops and independent businesses looking to showcase their products. If you're interested in becoming part of our thriving community of independent retailers, please head to our Traders tab, or get in touch with our team to discuss current opportunities and available spaces. Where is the address of The Packhouse store? Packhouse is located at Hewett's Kilns, Tongham Road, Runfold, Farnham, Surrey, GU10 1PJ. Conveniently positioned between Guildford, Farnham and the Surrey Hills, it's an easy day out with free parking and excellent road access. What makes Packhouse different from a shopping centre? Packhouse isn't a traditional shopping centre—it's an independent shopping destination filled with character, creativity and inspiration. Instead of national chain stores, you'll discover over 60 independent businesses offering carefully curated homeware, vintage furniture, fashion, gifts, antiques, artisan products and more. Set within a beautifully restored former hop kiln in the Surrey countryside, Packhouse combines shopping, dining and seasonal events into a memorable day out that you won't find anywhere else. The Packhouse Ltd Terms and Conditions of Trading (In-Store) This agreement sets out the terms and conditions under which The Packhouse Limited shall supply and the Customer (the purchaser of goods in-store) agrees to acquire the goods or services set out on the Customer's receipt or invoice. 1. The Packhouse Limited may act as agent in the relevant terms of this Agreement for traders who own the Goods or provide the Services ('Traders') 2. Where the Services include delivery by The Packhouse Limited of the Goods to the Customer's address, such Services shall not include the disassembly and reassembly of the Goods, taking the Goods upstairs or on to additional addresses. Once over the threshold of the Customer's property, the 'Delivery' is no longer covered by The Packhouse Limited insurance. 3. Delivery to any other carrier is deemed to be delivered to the Customer and The Packhouse Limited shall not have liability for Goods damaged in transit by any other such carrier or third party. 4. Furniture items which require a 2 man lift may not be returned once delivered unless such Goods are faulty and the said fault has not been notified to the Customer prior to the delivery or collection, or where the Goods do not meet the description. Any damage you believe has been made during this delivery process must be perorated to Customer Services at The Packhouse within 24 hours of delivery. 5. No guarantees or warranties are supplied in connection with the goods, unless otherwise stated on the price ticket. Care and consideration should be given when introducing old and antique furniture into climatically new environments, as panels may expand or contract. Please ensure you fully inspect goods before purchase. This does not affect your statutory rights. 6. Title shall pass to Customer only on receipt of full payment of all monies due. 7. If the Customer has reserved Goods and has not collected or paid in full for the Goods by 10.30am the following day, The Packhouse Limited has the right to return the goods for sale. If the Customer has ordered and paid for the Goods and has not collected or organised Delivery with The Packhouse within a period of 7 days, The Packhouse Limited reserves the right to charge storage rates until the date of collection or Delivery is organised. Storage rates are charged at £25 per day. Please note The Packhouse Limited does not have storage facilities for Trader stock. 8. Other than death, personal injury or fraudulent misrepresentation the total liability to The Packhouse Limited, in contract, Tort or other shall be limited to the sum paid for the Goods or Services. 9. The Contract (Rights of Third Parties) Act 1999 shall not apply to the terms of this agreement. 10. This agreement sets out the entire agreement between The Packhouse Limited and the Customer for the supply of Goods or Services. Both parties agree that they have not relied on any statements, warranties, or representations not set out herein when entering into this Agreement. 11. The Customer agrees that all used items are sold as seen.

Understand Packhouse's commitment to your privacy. Learn how we collect, use, and protect your personal information. Review privacy practices and your rights. Help Centre & Information ← Back to Help Centre ← Back to Main Site Privacy Policy We advise that you read our Privacy Policy so that you understand your rights and obligations when using our site. If you have any questions please e-mail us on info@packhouse.com Last Updated 3rd Feb 2025 13:30 BST Anchor 1 Accessibilty Statement > Privacy Policy This privacy policy applies between you, the User of this Website, and The Packhouse Ltd, the owner and provider of this Website. The Packhouse Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms of Use . Please read this privacy policy carefully. Definitions and Interpretation In this privacy policy, the following definitions are used: Data: Collectively all information that you submit to The Packhouse via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws. Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies). Data Protection Laws: Applicable laws relating to the processing of personal Data, including the Data Protection Act 2018 and the UK GDPR. The Packhouse, we, or us: The Packhouse Ltd, a company incorporated in England and Wales with registered number 4677781 whose registered office is at Hewett's Kilns, Tongham Road, Runfold, Surrey, GU10 1PJ. UK and EU Cookie Law: The Privacy and Electronic Communication (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. User or you: Any third party that accesses the Website and is not employed by The Packhouse Ltd and acting in the course of their employment. Website: The website that you are currently using, www.packhouse.com , and any sub-domains of this site unless expressly excluded by their own terms and conditions. In this privacy policy, unless the context requires a different interpretation: References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy. A reference to a person includes firms, companies, government entities, trusts and partnerships. "Including" is understood to mean "including without limitation". Reference to any statutory provision includes any modification or amendment of it. The headings and sub-headings do not form part of this privacy policy. Scope of this Privacy Policy This privacy policy applies only to the actions of The Packhouse Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For purposes of the applicable Data Protection Laws, The Packhouse Ltd is the "data controller". This means that The Packhouse Ltd determines the purposes for which, and the manner in which, your Data is processed. Data Collected We may collect the following Data, which includes personal Data, from you: Name. Date of birth. Gender. Profession. Contact Information such as email addresses and telephone numbers. Demographic information such as postcode, preferences, and interests Financial information such as credit/debit card numbers. IP address (automatically collected). Web browser type and version (automatically collected). Operating system (automatically collected). A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected). How We Collect Data We collect Data in the following ways: Data is given to us by you. Data is collected automatically. Data Given by You The Packhouse will collect your Data in a number of ways, for example: When you contact us through the Website, by telephone, post, e-mail or any other means. When you register with us and set up an account to receive our products/services. When you enter a competition or promotion through a social media channel. When you make payments to us, through this Website or otherwise. When you elect to receive marketing communications from us. When you upload Public Liability Insurance when renting a Pop-up Shop When you use our services. Data Collected Automatically To the extent that you access the Website, we will collect your Data automatically, for example: We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on our site, see the section below headed “Cookies”. Our Use of Data Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: Internal record keeping. Improvement of our products/services. Transmission by email of marketing materials that may be of interest to you. Contact for market research purposes which may be done using email, telephone, fax, or mail. Such information may be used to customize or update the Website. We may use your Data for the above purposes if we deem it necessary for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section “Your Rights” below). Marketing and Consent For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft opt-in: Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting, for example, by checking a tick box that we provide. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your Rights” below. Legal Basis for Processing When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Who We Share Data With We may share your Data with the following groups of people for the following reasons: Our employees, agents, and/or professional advisors - to be able to contact you, organize meetings, and other administrative duties. Third-party service providers who provide services to us which require the processing of personal data - such as courier services to deliver your order. Relevant authorities – to facilitate the detection of crime or the collection of taxes or duties. Keeping Data Secure We will use technical and organizational measures to safeguard your Data, for example: Access to your account is controlled by a password and a user name that is unique to you. We store your Data on secure servers. Storage of Traders' Certificates of Public Liability Insurance Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology). How We Store Traders' Certificates All certificates are securely stored in digital format within our encrypted database, accessible only to authorized personnel. Access to traders' PL certificates is restricted to personnel with explicit authorisation and is monitored regularly to ensure compliance with our data protection standards. Duration: Traders' certificates are retained for the duration of the active trading relationship and for a period necessary to comply with legal obligations and resolve any disputes or issues. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@packhouse.com Data Retention Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes. Your Rights You have the following rights in relation to your Data: Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update, or delete such information. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete. Right to erase – the right to request that we delete or remove your Data from our systems. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it. Right to data portability – the right to request that we move, copy, or transfer your Data. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address info@packhouse.com. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk . It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. Linking to Other Websites This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. Changes of Business Ownership and Control The Packhouse may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Packhouse. Data provided by Users will, where it is relevant to any part of our business, be transferred to the new owner or newly controlling party, in accordance with this privacy policy. In the above instances, we will take steps with the aim of ensuring your privacy is protected. Cookies This Website may place and access certain Cookies on your computer. The Packhouse uses Cookies to improve your experience of using the Website and to improve our range of products/services. The Packhouse has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to those Cookies. By consenting to the placing of Cookies, you are enabling The Packhouse to provide a better experience and service to you. You may deny consent to the placing of Cookies, though this may impact some functionality of the Website. This Website may place the following types of Cookies: Strictly necessary cookies: Required for the operation of our website. Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around the Website. Accessibility Statement At The Packhouse, we're committed to making our website and our destination as accessible and welcoming as possible for everyone. We continually work to improve the accessibility and usability of www.packhouse.com , ensuring that as many people as possible can access information about our shops, facilities and services. Our Commitment We aim to: Design our website to be easy to navigate on desktop, tablet and mobile devices. Use clear headings, readable fonts and good colour contrast. Provide descriptive alternative text for images where appropriate. Make our website compatible with commonly used screen readers and assistive technologies. Regularly review and improve our website's accessibility. Website Accessibility We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the internationally recognised standard for accessible web content. Our website uses modern web technologies including HTML, CSS and JavaScript to provide an accessible browsing experience. Visiting The Packhouse We want every visitor to enjoy their experience at The Packhouse. We provide: Accessible parking spaces close to the main entrance. Step-free access to the ground floor. Accessible toilet facilities. Friendly staff who are happy to assist during your visit. Free on-site parking. Please note that The Packhouse is housed within a beautifully restored 400-year-old Grade II listed building. Due to the historic nature of the property, the upper floors are not accessible by wheelchair. If you have specific accessibility requirements, we encourage you to contact us before your visit so we can advise on the most suitable access and facilities. Feedback We're always looking to improve the accessibility of our website and welcome your feedback. If you experience any difficulties accessing information or using our website, please contact us: Telephone: 01252 781010 Email: info@packhouse.com Address: The Packhouse Hewett's Kilns Tongham Road Runfold Farnham Surrey GU10 1PJ We aim to respond to all accessibility enquiries within three working days. Technical Information The Packhouse website has been developed using standard web technologies, including: HTML CSS JavaScript These technologies support compatibility with modern web browsers and assistive technologies. How We Assess Accessibility We regularly review our website through internal testing and ongoing improvements to help maintain accessibility standards. Statement Information This accessibility statement was last reviewed on 15 July 2026 and will be updated as our website continues to develop.